The Company’s Key message is “We Kollect Everything”. For us here, its all about offering our customers the ability to book any waste item for collection and recycling and offering them the widest choice – whatever, whenever and wherever they need waste collected.
Our story here at Kollect is we do things differently and while we have made great strides, our journey is just beginning. Kollect operates an online marketplace that connects customers who need to dispose of waste with well known, reliable waste collection companies using our on-demand technology platform. We are similar to Uber, but instead of moving people we move waste.
Our company mission is “to create simple ways to have all waste collected and recycled globally”. Simple means that when a customer thinks of a waste they think of us, place a booking and we fulfill the booking quickly and efficiently. We now oversee 1000’s of bookings each month, making us one of the most trusted companies in the industry. Our goal here in Kollect is to provide you with an excellent customer experience. Unlike traditional waste companies we are contactable 7 days a week, right up until 10pm each night.
Core Values at Kollect
In today's world, operating with a genuine mission is essential to establishing an enduring brand and successful business. Over the last few years, we've made early progress towards our two-part vision, but the opportunity that exists for Kollect in the waste market is huge.
Step one of our company mission, creating “simple ways to have all waste collected and recycled” is accomplished by allowing customers find us easily, get a price and book in a job at a date and time that suits them - the customer is totally in charge of their waste collection needs, in a frictionless transaction.
The second part of our vision was “to always exceed customer expectations”. We have built a company based on a core set of 4 values: Honesty, WOW service, Responsiveness and a Can-do Attitude.
Deliver ‘Wow’ through customer service
At Kollect, staff try to do everything with a WOW. The Company will always go over and above for its customers and when it does, it puts these in the WOW channel. The team like to do hundreds of wows each month (this can include free pizza, junk removal, bin collection for a year). Customers don’t expect it and it’s just a small token of the Company’s appreciation. The Company also measures ‘Hot Potatoes’, which is when issues are extremely serious. This happens, for example, if a bin collection is missed twice from a customer.
Customer service shouldn’t be a section of the company, it should be the backbone of all departments. We figured If you can deliver simple services at a fair price and give your customers a positive and authentic experience while you do it, then hey—build it and they will come, as they say. The first step in creating a customer-centric culture is instilling such values in the company’s vision and mission statement. The next step is to engage and empower employees to take it to the next step, which is to please customers beyond expectation.
We shouldn’t be surprised when a business goes out of the way to help us – we should be surprised when they don’t!
Meet the team
By skillfully juggling bins, skips and junk removal we create alternative waste solutions that give people more flexibility than ever. Kollect is a young Irish Start-up and our overall mission was "to create simple ways to collect and recycle waste, innovating customer service and creating consumer delight."